Hi my fellow reefers! I’m Jon and am based in Newcastle, NSW. The name 'Golden Frags' was inspired by two main things that brings me joy: My golden retriever Benny and growing my own corals. My passion for fish and reef keeping started when I was around 10 years old when I was gifted with my first fish tank. Who would have thought that 25 years later that I would still enjoy this hobby! I have previously bred fish ranging from African Cichlids to Discus and have now found my real love for corals. I keep a mixed reef consisting of SPS, LPS and Zoas. However, my favourites are colourful Zoas, Acropora and other stony corals. I'm very passionate about sustainable marine aquariums and will always endeavour to purchase home grown frags where possible. Through the Coral Collective, I am able to share my personal collection of corals with all of you! Standard shipping cost is $40 Australia wide to a single address via TNT Express or Startrack. Golden Frags do not deliver to PO Boxes. Please be mindful of shipping destination prior to proceeding with any orders, if there is a public holiday which falls on a shipment week the corals would be sent the following week. Golden Frags is located in Newcastle, NSW. If the address is in a rural area, it is recommended that the purchaser contacts Golden Frags before completing an order to confirm the availability of delivery. Delivery timeframes to rural areas will generally be longer than overnight and therefore are not covered for DOA. If you are unsure, please get in contact with Golden Frags in the first instance. If the shipping timeframe is determined to be longer than overnight, Golden Frags will still ship the package however at the purchaser’s own risk. Golden Frags does not provide any guarantees and will not cover for DOA. Golden Frags guarantees live frags on arrival for overnight shipping only. In this case, should the purchaser receive a dead product, it is the purchaser’s responsibility to send photos of the dead product immediately upon receipt in order for the product to be replaced. If the product cannot be replaced like-for-like, Golden Frags will issue the purchaser a credit equivalent to the value of the original purchase for use on future purchases, the credit will be less the shipping costs. The photos can be emailed to email@example.com or via Facebook Messenger along with details of the purchase. The photos should consist of the following: Dead product within its original packaging The original packaging The dead product outside its original packaging Should photos of the product within the purchaser’s own tank is received, Golden Frags considers the product to be alive upon arrival and will not be held liable for the replacement of the product under any circumstances. Golden Frags are not responsible for carrier delays, acts of God, unforeseen weather conditions which may cause delays and any other delays not caused by Golden Frags directly. Golden Frags will always endeavour to monitor weather conditions and will contact the purchaser directly should any delays in delivery be necessitated to ensure the safe arrival of the product. Live products will be packaged in a heat/cool proof food grade foam boxes. Heat packs will be used during cooler months. In extreme cold or hot weather conditions, Golden Frags will delay delivery until suitable weather conditions resume to ensure a healthy arrival of the product. In this case, Golden Frags will contact the purchaser to advise this delivery status. Should the purchaser opt for pickup in lieu of delivery, Golden Frags will contact the purchaser to arrange for a suitable pickup time once the purchase is completed online. Pickup is generally available every day of the week in the afternoon except for Sundays and Public holidays. Golden Frags operates out of a residential dwelling and within an establish residential area, so please be mindful when picking up the package. If the purchaser is uncomfortable with the presence of a large dog, please let Golden Frags know. Packages will be shipped on either Mondays or Tuesdays. Cut off time to complete your order to ensure the package is included in the immediate shipping cycle is 5pm AEDT on Sunday. Any orders placed after this time will be shipped in the following week’s shipping cycle. All Cut-to-Order Frags orders would be a 2-week minimum turn around timeframe.