BUYER | How do I sign up?

Its simple! Click here to create your account by using your email address and create a password. You can also find this at the top of each page in red REGISTER / SIGN IN as a quick way to sign up / login into your account and access your user info.

BUYER | I forgot my password. How do I reset it?

No worries! Click here for password recovery, just enter your email address and you will be sent a link to reset this. Otherwise at the top of each page once you click REGISTER / SIGN IN there is a forgot password? link to do this too.

BUYER | Do you allow guest checkout?

Absolutely! You can choose not to create an account at theCoralCollective when making a purchase. However, we highly recommended you do as all your purchase history, with which seller you bought with and delivery details will be saved to your account. Any future purchases that you make will become much faster and simpler.

BUYER | What is an invoice ID?

An invoice ID is a number generated for your reference after every successful checkout. A particular invoice ID may include multiple items that you have bought from multiple sellers in a single transaction.

BUYER | What is an order ID?

For every successful transaction an invoice ID is generated which covers all items purchased across any number of sellers. An order ID then consolidates all items that belong to a particular seller. Let's say you bought frags from 3 sellers in a single transactions, you would receive 1 invoice ID and 3 order IDs.

BUYER | What are the Delivery options?

You have options! Once you add to cart the frags you are after, proceed to enter your delivery address, you then review your order by seller who generally will offer you next day delivery or pick up.

Our sellers have available to them a wide range of shipping options of which we leave to them to work on with you. We are all too aware that freight reliability is often determined by the individual couriers in a certain region and our stores know how to handle this best. Cost should range between $20 and $35 for overnight shipping, with free shipping provided on orders over a certain amount. Delivery options will be detailed on the sellers main page.

Getting your new corals to you in tip-top condition is our utmost priority and so we suggest that they are only shipped on Monday - Wednesday for overnight shipping (arrival Tuesday - Thursday). This is to ensure that, if there is any delay, it is not extended over a weekend.

BUYER | What are the Pick-up options?

If you prefer, you can arrange to make a collection with the seller. This option is of course free of charge and you can meet the crew who grew your corals! You can access this option once you proceed to check out, after you have entered your delivery address, you select the delivery method from the drop down menu offered.

BUYER | What are the different order statuses and what do they meant?

There are different order statuses for different delivery types.

For delivery, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Delivered – after the seller has shipped/couriered/delivered the item, they will set the item’s order status to “Delivered”. The marketplace will automatically send an email to inform you that your item is on its way.
3. Refunded– seller will set the item’s order status to “Refunded” if they have made a refund to the buyer.

For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the seller has packed the order, they can change the item’s order status to “Ready for pick-up”. The marketplace will automatically send an email to inform you to pick-up the item at the selected pick-up location.
3. Completed – once you have picked-up the item, the seller will set the item’s order status to “Completed”.
4. Refunded – seller will set the item’s order status to “Refunded” if they have made a refund to the buyer.

BUYER | How do I check my order status?

Once you are logged into your account, simply hover the cursor over your profile to activate the drop down bar and click on “Purchases”.

This opens up your Purchase History page where you can access details of orders that you have placed, including invoice ID, timestamp, item, quantity, delivery method and order status.

BUYER | Are the credit/debit card payments safe?

theCoralCollective does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

BUYER | How do I know that my online payment is secure?

theCoralCollective uses Secure Socket Layer (SSL) technology which ensures that all connections on theCoralCollective’s server remain encrypted. Our website is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate.

theCoralCollective also do not store any credit card details and payments are processed through PayPal or Stripe. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

BUYER | Can I cancel my order and get a refund?

All sales made on theCoralCollective are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid.

Please contact the seller directly if you would like to request that your order be cancelled. It is up to the seller’s discretion whether they will allow a cancellation and provide a refund excluding any transaction fees that have already been incurred.

In addition, do note that the admin fee collected by the theCoralCollective is a fixed commission for facilitating a sale and thus will not be refunded for change of mind scenarios.

However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy below for details on refund options.

BUYER | I did not receive my item, what do I do?

If you did not receive an item, you need to make a report to the seller by contacting them directly.

The seller should address your concern and provide updates on the delivery of the item and its tracking information.

If you find that the seller’s response is unsatisfactory, you can request theCoralCollective step in to mediate. You should always communicate through the admin so that you will be protected by our Terms of Service.

BUYER | The item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund?

If there are any significant discrepancies in the item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement or trading for another item.

If both you and the seller have agreed on a refund, you should take note that it is your responsibility as the buyer to pay for the return cost of shipping, unless otherwise organised with the Seller directly

If you are unsatisfied with the resolution provided by the seller, you can request theCoralCollective to mediate for you.

As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin so that you will be protected by our Terms of Service.

SELLER | How do I sign up as a seller?

Simply click on the “BECOME A SELLER” tab on the top menu bar. You will then be able to register you interest to become a seller. We will send you an invitation email with all the details, then its simply a matter of creating your store profile!

1. Sign up using a valid email address
2. Fill in your store profile details
3. Add a delivery address (items will be sent to this delivery address if/when you purchase an item from theCoralCollective as a buyer)
4. Link with your PayPal account (this is the account that you will receive your payments with)
5. Add your delivery options and/or your preferred pick-up location
6. Click save

Congratulations, you are now a Seller on theCoralCollective and can start uploading your first item!

SELLER | How do I sell something on theCoralCollective?

Simply click on “BECOME A SELLER” on the top menu and sign up from there! Once you have filled in all info required, you will be able to start listing your items immediately!
1. Upload the items that you want to sell. Set your price, category and choose the delivery methods/pick-up locations for this item
2. Be informed immediately when someone has purchased your item
3. Payment made by the buyer, minus the commission to theCoralCollective, will be transferred to you immediately
4. Fulfill your order and update your buyers on the latest status using the order management system
5. Get useful business insights such as your sales history, best-selling item and other analytics to optimize your store

SELLER | How do I list an item?

You can list an item by clicking on “BECOME A SELLER” on the top menu bar and signing up as a theCoralCollective seller.

Once you have successfully on-boarded as a seller, to add a new item click on “upload” under the “Seller” drop down box.

Provide us with all the relevant details for your new item such as the item category (including the "All Corals" category), name, price, description, quantity, image and the delivery options.

Once you are happy with your listing, click on “SAVE” and your listing will be published.

It's really very simple! So what are you waiting for? Start listing your first item on theCoralCollective now!

SELLER | Can I denote my items in another currency?

The short answer is no.

The current default currency on theCoralCollective is AUD, and we do not accept any other currencies at this point in time.

Please set up your Stripe account in Australia and configure the currency in Stripe as AUD. If not, you might incur additional charges arising from foreign exchange differences between AUD and the currency in your Stripe account.

SELLER | Why can’t I log in to my seller dashboard?

If you can’t log in to your seller dashboard, it may be because you have been disabled/banned by theCoralCollective. You can enquire for more information by contacting theCoralCollective directly.

SELLER | How do I edit my item information?

1. On your seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item you want to edit.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save”.

SELLER | Can I add a few delivery addresses, delivery options and pick-up locations?

Yes, you can definitely do so.

If you add more than one delivery options and/or your pick-up locations, your customer has the choice of selecting their preferred option when purchasing an item from you.

You can always add more delivery options or pick-up locations by first navigating to your user settings, then clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading items onto theCoralCollective.

SELLER | What is the purchasable button for?

If a particular item is not yet ready for sale on the marketplace at a point in time, you can temporarily remove it/hide it from the marketplace using the purchasable function.

Once you switched the purchasable button to “NO”, your item will no longer be visible and searchable on your marketplace.

SELLER | Why can’t I find the right category for my item?

You are only able to add an item under a particular category or sub-category if it has already been created by the Coral Collective.

If you can’t find the right category for your items, don’t worry! Simply drop theCoralCollective an email or facebook message, we will review your request and add in the new category for you.

SELLER | How do I keep track of my sales?

Click the “Sales” tab on the seller menu to access your sales page.

SELLER | How can I keep track of orders that I receive?

Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, Quantity purchased.

Click on any payment ID to dive into greater details.

Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar.

SELLER | What do the different Order statuses mean?

For delivery, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID will be automatically created, and each item order status will be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that the item is on its way.
3. Refunded– you can set the item order status to “Refunded” if you have made a refund to the buyer.

 

For pick up, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID will automatically be created and each item order status will be tagged as paid.
2. Ready for pick-up – after you have packed the order, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind them to pick-up the item at the selected pick-up location.
3. Completed – once the buyer has picked-up the item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” if you have made a refund to the buyer.

SELLER | Are there any subscription fees or listing fees on theCoralCollective?

There are no listing fees or subscription fees charged, so you can list as many item as you like.

SELLER | How do I receive my Payment as a Seller?

Stripe will automatically credit any Payment directly to your Stripe account after every successful transaction.Stripe will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday.Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month).You can see all attempted transfers made by Stripe to your bank account on your dashboard.

SELLER | Stripe states that a transfer has been submitted, but I have not received the money in my bank account yet.

Stripe submits transfers every day, but most banks will only process the transfer on business days. This means that if Stripe sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day. If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform Stripe about transfers that failed to go through, at which time Stripe will e-mail you about the issue and how to fix it.

SELLER | What items are prohibited on theCoralCollective?

This policy is part of our Terms of Service. By selling on theCoralCollective, you are agreeing to this policy and our Terms of Use.
theCoralCollective requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. All items must not present legal risks to our community, be inconsistent with theCoralCollective values or harmful to our members.

SELLER | Why is my product deleted/banned?

If any product does not adhere to our product policies in our terms of use, theCoralCollective reserves the right to delete/ban it.